Customer Satisfaction

Our primary focus is complete customer satisfaction. So it is always suggested to read the fine prints of each deal before buying it, as it provides all the details about the services or the product you purchase. XTREAM FIBERNET. Broadband services and we do not entertain any Refund/Cancellation of any amount that may have been paid by the Subscriber(s) for an Annual/Semi Annual/Quarterly/Monthly package. It means No Payment Cancellation/Refund is permitted.

Payment and Refund Disputes

Any disputes in regard to payments/refund/cancellation of transaction(s) due to technical reasons are subject to arbitration/resolution on a case-to-case basis. Only in case of non-feasibility of a New Connection, refund is made by Xtream Fibernet. The time for the refund for such cases is approximately 5 to 7 weeks from the date of refund confirmation by Spectra payment team.

Refundable Security Deposit

Refundable security deposit against any physical assets will be entertained only on returning the physical asset in working condition.

Billing Disputes

In case of Billing disputes, Spectra subscriber(s) are required to email us with the specific concern on support@xtreamfiber.in. The concern will be addressed in approximately 5 to 7 weeks, and in case any dispute is identified, it will be compensated by way of a discount/credit note adjusted in the account of the subscriber(s).

Customer Responsibility

Please Note: It will be the responsibility of the customer to verify the identity of salesman/agent before handing over money. In case of any doubt regarding the salesman or price of the plan, please confirm the same with our Customer Care number mentioned on the website. XTREAM FIBERNET will not be responsible for providing service in case of non-receipt of money at its Account.